SOC & MXDR operating models
Roles, responsibilities, service boundaries, escalation paths, governance and measurable outcomes.
SOC & MXDR consulting
Security operations that work in practice, not just on a diagram.
I help organisations design, modernise and improve SOC and MXDR capability across technology, service design, process, assurance and leadership.
Where I help
Across the full operating model.
Security operations problems rarely sit neatly in one layer. A detection problem can be a data problem, a process problem, a service-design problem or a capability problem. I work across those boundaries rather than treating them as separate workstreams.
Service improvement
Identify operational friction, reduce avoidable hand-offs and improve consistency across analyst and client workflows.
Technical assurance
Challenge whether tooling, integrations, detections and processes support the intended service rather than simply existing.
Transformation delivery
Translate target-state architecture and strategy into practical changes that teams can adopt and operate.
Detection & response capability
Improve the connection between telemetry, detection engineering, triage, investigation and response.
Leadership & stakeholder alignment
Bridge engineers, analysts, service teams, clients and senior stakeholders without losing technical context.
Approach
Start with the operational outcome.
I prefer to begin with the job the security operation needs to do: what must be detected, investigated, communicated and acted on, by whom, and with what level of confidence.
From there, I work backwards into the tooling, data, process and organisational changes required. That keeps transformation grounded in service outcomes rather than feature adoption.
Useful when
- a SOC or MXDR service has grown organically and needs a clearer operating model;
- Microsoft Sentinel or Defender is technically deployed but operational value is inconsistent;
- analysts are carrying too much manual friction or low-value work;
- service, engineering and client teams disagree on ownership or priorities;
- a transformation programme needs someone who can challenge both technical and operational detail.
Related capability
Go deeper into the technology and AI layers.
Microsoft Security
Sentinel, Defender, KQL, integrations, detections and automation.
Explore Microsoft Security →AI in Security Operations
Practical evaluation and adoption of AI-enabled SOC capability.
Explore applied AI →About Jamie
Background across frontline SOC work, solution design, service delivery and leadership.
View background →Contract enquiries
Need to improve or redesign a security operation?
Send over the problem you are trying to solve and the current environment.